Management Team

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Management Team 2017-06-24T03:47:57+00:00

Our Story

ClickMedix is a global mobile health (mHealth) social enterprise founded by faculty and students from Massachusetts Institute of Technology (MIT) and Carnegie Mellon University to increase capacity of physicians and health organizations to serve more patients. By enabling existing medical experts to serve more patients, we can address the following global healthcare challenges:

  • Lack of access: Patients cannot easily reach doctors.
  • Lack of funds: Patients cannot afford the high cost of healthcare, and governments/NGOs are unable to subsidize under-served populations entirely
  • Lack of medical resources: Most countries face severe shortages of trained healthcare professionals, especially medical specialists, to perform adequate diagnosis and quality treatment in rural areas.

Our Mission is to bring affordable and quality health services to under-served patients, by enabling physicians to reach more patients through mobile phone/tablet facilitated remote diagnosis, as well as remote training and supervision of their staff assistants, nurses, and health workers. ClickMedix has been used worldwide to reduce wait time for patients from months to less than 72 hours, allow physicians to serve 4-15 times more patients, as well as create more skilled work force and new jobs for community-based and home-based healthcare services.

We are world-class medical professionals, public health practitioners, technologists, development activists, entrepreneurs, and business strategists to bring new dimensions to addressing these challenges using mobile phones. As mobile phone coverage extends to all corners of the world, mobile-phone based health services are becoming increasingly ubiquitous for connecting different layers of the public health infrastructure, enabling real-time collection of health data and remote diagnosis of patients by medical experts.

Our innovative mobile health (mHealth) platform connects health service providers, reduces cost of service delivery, and optimally utilizes tiers of existing health system for patient care. A community health-worker or a clinic nurse with a Click-enabled mobile phone is able to act as the primary agent for service delivery, as she is connected to the mHealth platform and the entire health system.

Our mHealth platform is comprised of modules for:

  • Medical services (primary care triage, risk-screening and tele-consultation),
  • Patient management (electronic medical record, referral service and emergency response),
  • Administrations and planning (mobile accounting, remote monitoring, real-time data collection), and
  • Purchasing (mPayment) and financing (micro-insurance) of healthcare services

Ting Shih, Founder and Chief Executive Officer

Ting ShihAs the founder of ClickMedix, Ting relied on her decade of experience in designing and launching technology services, along with associated business strategies for major US government, pharmaceutical and global education companies and organizations. Her areas of expertise include strategy, lean/Six Sigma process improvement, operations management, organization change management, and business development.

She spent three years as a founder of Click Diagnostics, a social enterprise born out of the MIT Media Lab, conducting mobile health projects and pilots in over ten countries in Africa, South Asia, the Middle East, and North America. She was integral to designing mobile health systems that can withstand unreliable or intermittent mobile network, while satisfying the varied needs of healthcare in underserved communities. She founded ClickMedix to build upon the success and learning from the three-year pilot of creating a highly reliable, secure, and user-friendly, HIPAA-compliant telehealth system that can be deployed quickly to health practitioners and connect patients with medical experts worldwide. Ting leads the design, development, and deployment efforts for ClickMedix’s affordable mobile health and education system.

Ting is Cartier Women’s Initiative Awards Laureate of 2012 for North America. She holds an MBA from the MIT Sloan School of Management and MS in Systems Engineering from MIT, as an MIT Leaders for Global Operations Fellow and Public Service Fellow.  In addition, she holds a BS in Computer Science and MS in Software Design and Management from Carnegie Mellon University.

Jake Morrison, Chief Technology Officer

Jake MorrisonJake has more than twenty years of experience in architecting, implementing and deploying large-scale e-commerce, supply chain, and telecommunications systems worldwide. He is at the forefront of mobile application development, with strong emphasize on secure and reliable architecture for mobile-web network service application systems. Prior to joining ClickMedix, Jake spearheaded a number of technology and telecommunication ventures delivering IP telephony and video conferencing solutions, as well as large system integration efforts in supply-chain systems. His areas of expertise include networking and telecommunication, embedded systems, enterprise application integration and management of international and dispersed project teams. Jake provides overall technical leadership and is specifically responsible for architecture and implementation of the ClickMedix next-generation mobile-web telehealth and education system. Jake holds a BS degree in Aerospace Engineering from University of Southern California.

Ryan Carag, Mobile Strategist

Ryan-PhotoRyan brings extensive experience in the mobile devices and mobile apps space. Prior to ClickMedix, Ryan co-founded and served as COO of Genie Group, a sixteen-employee internet startup based in Taipei, Taiwan which released several notable mobile applications, including Gulu, a TechCrunch Disrupt Finalist, enhancing live, real-time group interactions through mobile apps. He also served as a software program manager at Microsoft’s Mobile Products Division in its Automotive Business Unit, helping to define and build the Microsoft Automotive platform from concept to the core technology found in over 15 million cars in groundbreaking products as FIAT Blue&Me and Ford Sync.

Ryan holds a BS in Electrical Engineering from Cornell University and an MBA from MIT Sloan, where he served as Lead of Marketing & Events for the prestigious MIT100K Entrepreneurship Competition.

Dr. Andrew Pumerantz, Medical Advisor

apumerantzDr. Pumerantz is Chief of Infectious Disease, Associate Professor of Internal Medicine, and Assistant Provost for Strategic Initiatives at Western University of Health Sciences in Pomona, California. He has more than 25 years of experience spanning a spectrum of patient care, medical education, and research that focused in large part on the infectious complications of diabetes. Dr. Pumerantz became alarmed by the realization that in spite of ongoing advances in biomedical research and drug development, successful diabetes management remained elusive. He looked at a prevailing care delivery system characterized by fragmentation and non-integration that paid more attention to the treatment of disease than to the achievement and maintenance of health. In addressing the need to redefine health care delivery in the face of exponentially growing diabetes pandemic, Dr. Pumerantz founded, and is Executive Director of the Western Diabetes Institute (WDI). The WDI is an integrated, cross-disciplinary practice and research unit organized around diabetes, associated heart disease, and other co-morbidities, wherein people with diabetes can obtain a comprehensive evaluation that assesses the complexity and severity of their condition in a single visit and helps to deliver more precise, personalized, and team-based care across the total cycle. Dr. Pumerantz developed a novel composite schema, the “Diabetes Cross-Disciplinary Index©”, to serve as a balanced scorecard and lingua franca that promote shared decision-making aligned with the patient’s health goals. The WDI manages a research registry that enables measurement of outcomes and the costs of delivering those outcomes to patients. WDI is piloting their innovative diabetes care model with California’s largest managed Medi-Cal (Medicaid) health plan and using ClickMedix as its digital healthcare platform.

Dr. Pumerantz holds an AB from Occidental College in Los Angeles, and a DO from Philadelphia College of Osteopathic Medicine. He trained in internal medicine at Beth Israel Medical Center in New York City where he also served as a Chief Medical Resident. In 1995, Dr. Pumerantz completed infectious diseases fellowship at Yale School of Medicine. Dr. Pumerantz is a Fellow of the American College of Physicians.

Dr. Philip Miller, Board Member

Phil2Dr. Miller was co-founder and Executive Vice President of iCarnegie Inc., the Internet educational spin-off from Carnegie Mellon’s School of Computer Science that brought a high quality software development curriculum to partnering universities worldwide. At iCarnegie Dr. Miller had primary responsibility for sales and customer relations, additionally supervising curriculum development and mentoring partner university faculty members. Earlier Dr. Miller was CEO of Fox Hollow Associates which developed pioneering technology systems for higher education and broadcast television. At Carnegie Mellon University, he directed computer-programming courses for two decades, launched the Genie programming environments, created the Center for Art and Technology and was a board member of the Center for Light Microscope Imaging and Biotechnology. Dr. Miller also served at the Software Engineering Institute, participating in the development and promulgation of standards for high quality, secure software. He was a member of the Board of Trustees of the Community College of Allegheny County and held various appointments with the College Board in their computer science and mathematics offerings.

Dr. Miller pursues his long-standing commitment to helping the underserved find their way out of poverty by organizing parishes, schools and seminarians of the Catholic Diocese of Pittsburgh in support of work that each summer takes him to Guatemalan and other Latin American mission schools, hospitals and orphanages. Dr. Miller has technical expertise, entrepreneurial experience and real passion for the mission of ClickMedix. Dr. Miller holds baccalaureate and doctoral degrees from Ohio State University.

Jodi Lyons, Advisor – Geriatric Healthcare Expert

forum_lyonsWith more than 20 years’ experience in the nonprofit healthcare arena, Jodi has been a leader in a wide variety of national and international organizations representing healthcare and long-term care service providers. In this capacity, she has worked with the NIH, CDC, Health and Human Services, White House Conference on Aging, and Congress to develop policy on health care issues and public health education programs.  She also has been a member of the Leadership Council of Aging Organizations, the only national coalition of government agencies and nonprofits solely concerned with the well-being of America’s seniors and representing their interests in the policy-making arena. Most recently, Jodi was President/CEO of AJAS, an international organization that represented Jewish sponsored long-term care organizations. Currently, she is President and CEO of Continuum of Care Consultants. Jodi is on the Executive Committee of the Alzheimer’s Association, National Capital Area.  Jodi authored The Smart Person’s Guide on Eldercare, released by Keith Publications in 2013, to teach consumers to make educated decisions about  long-term care options. Jodi graduated from Brandeis University in Waltham, MA and is a former President of the Washington DC area alumni association.


Prior to incorporation of ClickMedix, LLC., we have been operating as Click Diagnostics since May 2008, and have been implementing mobile-phone based tele-consultation services in Africa, South Asia, and the Americas, enabling patients to access quality medical treatment in areas where there is little or no access to doctors. At the same time, we have been working with health organizations, governments, NGOs, research institutions, mobile operators, medical associations, and health products companies to build a self-sustaining health infrastructure powered by mobile technologies. ClickMedix as a new corporate entity will focus on commercial offering of successfully piloted mobile health services.